Returns & Exchanges
At Bemis Bio Bidet, we want you to be completely satisfied with your purchase. If your bidet or home accessory doesn't meet your expectations, you can return your item within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Contact our customer support team or visit our online portal with your order number and email address to begin the return process.
Prepare the Package
Securely pack the item in its original packaging including all manuals, hardware, and accessories to ensure a full refund.
Attach Shipping Label
Affix the provided prepaid return shipping label to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit for hygiene and quality standards, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing